"Your satisfaction is extremely important to us, and
we will do whatever possible to ensure that you are
happy with your examination and any purchases.
that you please review and respect our office policies
to facilitate an enjoyable, worry-free experience."
Discuss insurance coverage issues with your company's
human resource personnel. Please determine the extent of
your medical insurance coverage and vision insurance
coverage. They both cover eye care and can be used in
conjunction with each other.
Take note that we are required to abide by each
company's rules and are not allowed to modify coverage,
effective dates, etc. unless authorized to do so by your
Understand that you are ultimately responsible for your
You will be billed for any services or materials that
your insurance company fails to cover.
Our office will do everything possible to resolve any
issues that may arise.
Our office does not issue refunds. As glasses are custom
made for the individual, our suppliers will not refund
us the costs of lenses once they are made, or frames
that are used.
•Any un-opened, unexpired and unwritten on boxes of
contact lenses may be exchanged for power changes or
returned for office credit.
DRS. WALL & HAMILTON EYE DBA GENERATIONS WEAR POLICIES
If you have any
problems adapting to your new prescription,
please let us know within 90 days of receiving
you glasses. Our office will be happy to recheck
the fit, the prescription, and the lens
specifications. If we determine that the
prescription needs to be adjusted or certain
measurements should be changed, we will make
these changes at no cost to you if it is within
90 days. Our goal is your satisfaction with your
There will be a $50.00 restocking fee
for any order cancelled after
2 business days
(Saturday not included) from the date of placing
your order. UnfortUnately, once any lab begins
fabricating your prescription the process can
not be stopped or reversed, so our office is
charged a restocking fee.
Hamiltorlwarrants that your lenses and frames
are of the highest quality and are free of
manufacture defects in materials and fabrication
(however abuse of frame or lens through neglect
or accident will not be covered.)
appreciate our patients and look forward to
Generations Family Eye Care's Eye Doctor and Staff Provide
Quality Eye Care and Personalized Service You Can Trust