3144 Wilgus Avenue
Sheboygan, WI 53081
T: (920) 452-5213
F: (920) 452-6750
Mon: 8:30 - 7:00 pm
Tue: 8:30 - 5:00 pm
Wed: 8:30 - 5:00 pm
Thu: 8:30 - 5:00 pm
Fri: 8:30 - 6:00 pm
Sat: 9:00 - NOON
 
Closed Mon-Fri for lunch: 11:45 - 12:45 pm
 
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"Your satisfaction is extremely important to us, and we will do whatever possible to ensure that you are happy with your examination and any purchases.

We ask that you please review and respect our office policies to facilitate an enjoyable, worry-free experience."
 
 
Discuss insurance coverage issues with your company's human resource personnel. Please determine the extent of your medical insurance coverage and vision insurance coverage. They both cover eye care and can be used in conjunction with each other.

Take note that we are required to abide by each company's rules and are not allowed to modify coverage, effective dates, etc. unless authorized to do so by your insurance company.

Understand that you are ultimately responsible for your bill.

You will be billed for any services or materials that your insurance company fails to cover.

Our office will do everything possible to resolve any issues that may arise.

Our office does not issue refunds. As glasses are custom made for the individual, our suppliers will not refund us the costs of lenses once they are made, or frames that are used.

Any un-opened, unexpired and unwritten on boxes of contact lenses may be exchanged for power changes or returned for office credit.
 
DRS. WALL & HAMILTON EYE WEAR POLICIES

90 Day Satisfaction Warranty
If you have any problems adapting to your new prescription, please let us know within 90 days of receiving your glasses. Our office will be happy to recheck the fit, the prescription, and the lens specifications. If we determine that the prescription needs to be adjusted or certain measurements should be changed, we will make these changes at no cost to you if it is within 90 days. Our goal is your satisfaction with your finished product.


Cancellation & Return Policy
There will a $75.00 restocking fee for any order in process. Unfortunately, once any lab begins fabricating your prescription the process cannot be stopped or reversed, so our office is charged a restocking fee.


Your Eyeglass Guarantee
Wall & Hamiltorlwarrants that your lenses and frames are of the highest quality and are free of manufacture defects in materials and fabrication (however abuse of frame or lens through neglect or accident will not be covered.)

We appreciate our patients and look forward to serving you!
 

Drs Wall & Hamilton Optometrists dba Generations Family Eye Care 3144 Wilgus Avenue Sheboygan, WI 53081 Phone: (920) 452-5213 Fax: (920) 452-6750

Drs Wall & Hamilton Optometrists dba Generations Family Eye Care proudly serve Sheboygan, WI and the surrounding areas of Kohler, Sheboygan Falls, Oostburg, Waldo, Plymouth, Howards Grove, Cleveland, Rhine, Elkhart Lake, Cedar Grove and Random Lake.

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